FAQ

You can provisionally book by using the Contact Us form, email us at info@westlakesmotorhomehire.com or call our office for further information. To check availability use the calendar on the Availability page. To confirm a booking you will need to pay a non-refundable booking deposit of £250.00 or full payment if it’s a late booking to secure your chosen dates. The full balance will need to be paid no later than 8 weeks before collection. Once the deposit (or full payment) is made, we then begin arranging your hire package and insurance. Unfortunately we can't begin this process until a deposit has been received. For insurance security you will be asked to pay a refundable security deposit of £1000 to £1500 five days prior to collection. This acts as an insurance excess during your hire, and will be refunded provided that the vehicle is returned clean and undamaged as described in our terms and conditions. In the event of an insurance claim the cost of the damage or claim will be deducted from your deposit.
The minimum hire period is 3 nights apart from June to September when it is a minimum of 7 nights. Shorter breaks may be available at last minute. There is a minimum hire period of 14 nights for travel to the EU.
You can collect and return the motorhome at our storage area in Workington. You are also welcome to leave your vehicle in our private car park (at your own risk). The car park is secured by locked gates overnight.
Vehicles are available for collection at 3pm and must be returned by 10am on the last day of hire so we can prepare them for the next customer.
Anyone with a Category B UK driving licence, between the ages of 25-70 with 2 years driving experience, and a clean licence (6 minor points), can drive our motorhome. Insurance for over 70's drivers: 71- 74 years. This is by special request and agreement only with West Lakes Motorhome Hire & their insurer. You can check on the rear of your licence and if you have dates alongside category B then you will be allowed to drive our motorhome. Insurance is included in the price for one driver but additional drivers can be added for £5 per day. If you have more convictions or have ever had your licence revoked or suspended for any reason please contact us with your details and we’ll try to assist in your motorhome hire but this will depend on our insurance provider.
We will need to see your full driving licence. As we will require confirmation of your endorsements or lack of we will need to access your online DVLA record. We will require your National Insurance number to do this via this link: https://www.gov.uk/view-driving-licence Two proof of address documents for each named driver – These can be utility bills, bank statements or credit card bills, however they do need to be dated within the last 3 months. Please ask us for a full list of acceptable documents.
We provide a range of crockery, cutlery and utensils for you to use along with safety equipment such as fire extinguisher and fire blanket. We provide mattress protectors and bottom sheets but you will need to provide your own bedding such as pillows, quilt and covers or sleeping bags and towels. If you prefer these can be provided at an additional cost. See details on the Availability & Prices page. Make sure you have taken out travel insurance to cover you in the event that you lose or damage any of your personal possessions as we cannot be held responsible for any personal items. Full inventory; Kitchen/Shower Room Essentials Cutlery Glasses Dinner plates Bowls Cups Small plates Cutting knife set Scissors Potato peeler Frying spatula Corkscrew Can opener Cheese Grater Chopping board Saucepans, large, medium and small Frying pan Kettle (gas & electric) Toaster Dustpan and brush Toilet chemicals Toilet rolls x 2 Gas bottles x 2 (1 x full) Safety essentials Level blocks First aid kit Warning triangle Bulb and fuse kit Fire extinguisher Fire blanket We also provide a free comprehensive handover to show you how everything works in your vehicle
We would recommend that you use the onboard tank for washing, showering and the toilet flush rather than for drinking. We do sterilise the tank at regular intervals and it is generally filled on sites where drinking water is provided so should be fine but as we we cannot guarantee where the previous customer filled up we'd recommend you use the large refrigerated bottle drawer to carry bottled drinking water.
The security/damage deposit is fully refundable upon the return of our motorhome on time, undamaged, with a clean interior, and with the chemical toilet cassette emptied and cleaned. In the event of damage to our vehicle (internal or external), the deposit, or part of, will go toward the repair. Should the repair exceed the amount included in the deposit, the full deposit will go toward our insurance excess. For any insurance claim or accidental damage (internal or external), the deposit is the maximum amount you will be liable for.
We include comprehensive UK insurance for one driver and additional drivers can be included for a small fee of £5 per driver per day. We also strongly recommend that customers have their own travel insurance in case of personal injury, ill health or loss of personal possessions during a hire. EU hires have an additional fee for the European road use insurance cover
We are pet friendly and will permit one well behaved and house trained dog to accompany you. Your dog must be secured during journeys either by a harness that clips into the seatbelt or in a crate. Dogs must not be left unaccompanied at any time during your period of hire, this is for their own safety and for the protection of the motorhome and its contents. There is an additional cost of £50 per week and an increased security deposit of £1500 to take your dog. This is to cover the extra cleaning required. Please refer to our terms and conditions for full details.
Yes, you can travel within the EU. There is a minimum hire period of 14 nights for travel to the EU. There is an additional cost of £100 per week to cover insurance. 1000 miles per week is included in the EU (extra mileage subject to additional cost of 40p per mile). Please advise us of your intention to travel outside the UK.
Don't worry, accidents happen, just let us know what damage has occurred as soon as possible. This means that we can arrange any parts or work necessary so, hopefully, the next hirers aren't affected. If you have been involved in a road traffic accident do not accept any liability for any accident and take lots of pictures of the vehicles involved, people present and the general area. Once everyone and the vehicle is safe, remove the SD card from the dashcam as this will help to explain how the accident occurred and may prove the other drivers are at fault. Failure to provide West Lakes Motorhome Hire with this SD card will render you totally liable for all costs associated with the accident or incident. Once everyone is safe, please complete the accident form provided in the customer guide in the vehicle.
Yes, our motorhome is 5 berth and has a full seatbelt for all 5 passengers which must be worn at all times during journeys.
There is a TV with a built in DVD player in the motorhome. There is also a USB socket on the tv should you wish to take your Firestick, Chrome Cast or other device with you. You will need to use your own data for any streaming.
Smoking is not permitted at any time inside our motorhome and should there be evidence of this there will be a deduction taken from your deposit for cleaning. Please refer to our terms and conditions for full details.
Our motorhome is designed for comfortable all year round use. It has high levels of floor, wall and roof insulation, onboard water tanks to avoid freezing and blown-air/electrical central heating. It also has facilities for storing ski’s or snowboards as well as bikes internally.
Please contact us if you wish to view a vehicle as it may be out on hire. Viewings take place in Workington.
It is not permitted for motorbikes, go karts or any other motorised vehicles other than pedal assist e-bikes and mobility scooters to be carried in the motorhome or garage.