In response to the Covid-19 global pandemic we have introduced a number of new procedures to effectively manage the risk of coronavirus for our customers and ourselves, these are outlined below.
We will clean the motorhome between each hire to our usual high standards, we will also be using a sanitising process which involves misting with a product called Endosan 5. This has been tested on Coronavirus and has been proven to be an effective treatment against contamination. Each new hire will be certified clean with this product. A copy of the Endosan 5 data sheet can be provided on request.
In order to ensure that all crockery, cutlery, pots, pans and cooking equipment is clean and uncontaminated we have doubles of everything. All of the contents will have been cleaned, sanitised and quarantined to ensure they are virus free. We will then sanitise and wear PPE when restocking the motorhome.
We will continue to supply mattress protectors and fitted sheets for all beds and all will be washed above 65 degrees. We will require customers to strip all beds and put the sheets into bin bags provided and place them in the shower tray.
These will be done via video demonstration. Each customer will be sent a link to an online video which will show you how everything works. A copy will be available throughout your hire period on a memory stick and can be viewed using the on-board TV. As always, we will be available by Facebook Messenger, email, phone or text if you have any issues whilst you’re away. Our usual laminated and sanitised handbook will also be available.
We will still handover in person as we will need to do the final ID check. The hour we would usually spend showing you around can now be avoided to minimise the risk of social contact.
Post hire damage inspection
The normal damage inspection will not be done on return but will be conducted during the deep clean, where we can carry it out wearing full PPE for protection. Any damage will be photographed and reported to the customer as usual and then deducted from the security bond. This will mean that the return of the bond will take a couple of days longer than usual but we won’t keep it any longer than necessary.
Each hire will contain cleaning materials, we would ask that customers wipe down touch points (all handles and surfaces) prior to returning to protect us when we accept the vehicle back.
We will do everything reasonably practicable to keep everyone safe in a way that allows you enjoy your motorhome adventure, we hope you can help us by following these new procedures.
COVID Cancellation Policy
We are all struggling through this pandemic, trying our best to be fair in the face of daily uncertainty. To try and help we have chosen to operate in the following way:
If there is a national lockdown where leisure travel is not permitted we will offer you a free change of dates, a postponement, a credit voucher or a full refund.
If there are restrictions in the area where you live which prevents you from collecting the motorhome we will offer you a free change of dates, a postponement, a credit voucher or a full refund.
If there are restrictions in our depot area which prevent you from collecting the motorhome we will offer you a free change of dates, a postponement, a credit voucher or a full refund.
If there are local restrictions in the area you are planning on travelling to and you are unable to travel there but can travel somewhere else, we will rely on our normal cancellation policy as laid out in our terms and conditions.
If you are hiring a motorhome to attend a specific event which is subsequently cancelled (for example Glastonbury or the British Grand Prix at Silverstone) but you are still able to travel elsewhere, we will rely on our normal cancellation policy as laid out in our terms and conditions.
Due to the increased chance of refunds being required, we can now only accept payment of hire fees by bank transfer as this saves us paying fees to take a card payment then refund it (this is around £36 per hire) in the event of a refund. We are able to refund money by bank transfer without charges. This reduces our losses in the event of a hire cancellation due to Covid-19. We hope you understand.
We would strongly recommend that all customers take out appropriate travel insurance at the point of booking and use this in the event of a cancellation where some or all fees cannot be refunded.